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Protocol: The Power of Diplomacy and How to Make It Work for You Audiobook, by Capricia Penavic Marshall Extended Sample Click for printable size audiobook cover
Author: Capricia Penavic Marshall Narrator: Courtney Patterson, TBD , Capricia Penavic Marshall Publisher: HarperCollins Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: June 23, 2020 ISBN: 9780063005488
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President Obama’s former United States chief of protocol looks at why etiquette and diplomacy matter—and what they can do for you.

History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro moves that affect the macro shifts. Facilitation is power, and, more often than not, it is the key to effective diplomacy.

In ProtocolMarshall draws on her experience working at the highest levels of government to show how she enabled interactions and maximized our country’s relationships, all by focusing on the specifics of political, diplomatic, and cultural etiquette. By analyzing the lessons she’s learned in more than two decades of welcoming world leaders to the United States and traveling abroad with presidents, first ladies, and secretaries of state, she demonstrates the complexity of human interactions and celebrates the power of detail and cultural IQ. From selecting the ideal room for each interaction to recognizing gestures and actions that might be viewed as controversial in other countries, Marshall brings us a master class in soft power.

Protocol provides an unvarnished, behind-the-scenes look at politics and diplomacy from a unique perspective that also serves as an effective, accessible guide for anyone who wants to be empowered by the tools of diplomacy in work and everyday life.

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About the Author

Capricia Penavic Marshall was chief of protocol of the United States from 2009 to 2013 and social secretary from 1997 to 2001. She is the current president of Global Engagement Strategies. She serves as ambassador-in-residence at the Adrienne Arsht Latin America Center at the Atlantic Council in Washington. In her post under the Obama administration, she embraced traditional protocol while establishing new innovative practices by building relationships between industry and political leaders worldwide, and creating strategies to transform global engagement.

About the Narrators

Courtney Patterson graduated magna cum laude with a BA in theater performance from Valdosta State University. She is an associate artist at Georgia Shakespeare where she has appeared in dozens of shows, taught in the education department, and developed a cabaret series. She can also be seen frequently on the stages of the Alliance Theatre and has also worked at the Aurora Theatre, Theatre in the Square, Theatrical Outfit, Synchronicity Performance Group, and the Horizon Theatre. In addition to her work on stage, she narrates audiobooks and performs in film and television.

Jonathan Todd Ross is a writer and an Earphones and Audie Award–winning voice actor. He has lent his voice to numerous anime television shows, including Yu-Gi-Oh! and Sonic X.