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Download Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Audiobook (Unabridged)

Extended Audio Sample Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Unabridged), by Joseph Michelli
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (15 ratings) (rate this audio book) Author: Joseph Michelli Narrator: Unspecified Publisher: McGraw-Hill Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world's top authorities on the principles of creating an organizational culture dedicated to service excellence. In these best-selling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies.

Now, Michelli turns his attention to one of the most complex, controversial, and critical industries - healthcare.

In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.

UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA's overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA's approach into five simple principles:

  • Commit to Care
  • Leave No Room for Error
  • Make the Best Better
  • Create the Future
  • Service Serves Us

From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability.

The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA's ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows.

Business is always personal; UCLA's leaders... Download and start listening now!

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Listener Opinions

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Gordon Anderson | 11/19/2013

    " I have read a lot of books in the "Business" genre. Prescription for Excellence stands out. I may be biased since I work and UCLA, but I am Liking this one a lot. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 by Amber Griffith | 11/1/2013

    " I won this book through good reads and I am really glad that I did. I am considering starting my own business and this book has offered much needed guidance in this area! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 by Denise Stokes | 6/15/2013

    " This book changed the way I think and act to drive business results! Everyone should read it. "

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