As one of the world's most experienced kidnap-for-ransom negotiators, Scott Walker has successfully resolved life-or-death crises, facing down gang leaders, pirates, cyberhackers, and extortionists. When he turned to help businesses with negotiation, he realized that the tools and skills he'd need were not so different from the ones he'd mastered in the high-stakes situations he successfully negotiated. Now he's bringing those lessons to you.
In this book you will learn Walker's essential negotiation principles and strategies, as well as his tools and techniques, all of which are supported by real-life case studies. You can begin to add these techniques to your repertoire immediately to become a world-class negotiator, capable of persuading anyone, no matter how tenacious and uncompromising they may be.
Built on decades of scientific and academic research along with Walker's extensive experience, Order out of Chaos gives you simple, proven approaches. You'll learn how to slow down high-pressure moments, practice proactive listening, develop your emotional intelligence, and manage conflict. Applied in low-pressure, everyday negotiations with one person or in complex, high-risk scenarios with multiple hostile adversaries, these principles will help you master the moment, communicate effectively, and achieve the outcomes you want.
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Scott Walker is the governor of Wisconsin and a leader in the Republican Governors Association. He was previously the county executive of Milwaukee County and a member of the Wisconsin State Assembly. Before that, he worked for the American Red Cross and IBM. He and his wife, Tonnette, have two sons and live in Wauwatosa.
Kyle Tait is a professionally trained voice actor and sports broadcaster based in Atlanta, Georgia. He’s done voice work for TV and radio ads around the world, corporate training videos, whiteboard and explainer videos, documentaries, audiobooks, and more. He’s narrated more than twenty titles on Audible and iTunes, across genres spanning from sports history to crime thrillers to self-help.
In addition to his voice work, Tait is an established sports broadcaster, calling baseball, basketball, and football on ESPN3, as well as serving as a studio host on multiple national college networks with IMG College.