Download Make Their Day!: Employee Recognition That Works; Proven Ways to Boost Morale, Productivity, and Profits Audiobook

Make Their Day!: Employee Recognition That Works; Proven Ways to Boost Morale, Productivity, and Profits Audiobook, by Cindy Ventrice Extended Sample Click for printable size audiobook cover
Author: Cindy Ventrice Narrator: Susan Boyce Publisher: Blackstone Publishing Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: June 2012 ISBN: 9781620640531
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In their efforts to retain employees, companies spend billions on recognition programs—by one estimate, twenty-seven billion dollars on non-cash incentives in a single year—and yet last year 65 percent of employees reported they felt unrecognized. How is it that we are spending so much and achieving so little? Cindy Ventrice says it’s because few organizations understand what makes an employee feel truly recognized. Awards, perks, and privileges don’t really motivate—nobody knocks themselves out for a plaque or a parking place. Effective recognition is integrated into the daily routine of the workplace, and the key elements are intangibles: praise, thanks, opportunity for growth, and respect.

In this revised second edition, Ventrice offers new examples of successful recognition programs from around the world and addresses providing effective recognition in an increasingly virtual work environment. And there are two completely new chapters: one on understanding cultural differences in reward preferences—generational, international, and other factors—and one on ensuring that reward practices are perceived as fair and equitable. Make Their Day! reveals what employers and employees should expect from recognition and what managers can do to give morale and productivity a genuine, lasting boost.

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Quotes & Awards

  • “Recognition is a key to retention, pride, motivation, and ultimately effectiveness. In Make Their Day! Cindy shows us why it is so important and how to do it. This is one of the most comprehensive and useful books ever written on this topic!”

    Marshall Goldsmith, New York Times bestselling author of Mojo

  • “I’ve said the key to developing people and creating great organizations is to catch people doing things right. In Make Their Day! you’ll learn how to best recognize others for their contributions.”

    Ken Blanchard, coauthor of the New York Times bestselling One Minute Manager

  • “This is no ordinary management book. Cindy Ventrice has done her research. She’s looked at a variety of companies and interviewed dozens of managers to look beneath the surface. There are many books on employee recognition, but this one is by far the best.”

    Robert Levering, coauthor of Fortune’s annual “100 Best Companies to Work for in America”

  • “In this second edition, I enjoyed the additional insights into organizational culture and the issue of fairness, which align nicely with the need to personalize recognition.”

    Doug Purcell , VP Public Sector Service Sales, Cisco

  • “Anyone who manages anyone should read this book. If you’re going to spend time (or money) on rewards or recognition, you might as well get maximum return on your investment. Follow Cindy’s suggestions and there’s no doubt you’ll do that. You’ll have engaged, happy employees who want to stick around and do their best for you!”

    Sharon Jordan-Evans, coauthor of Love ’Em or Lose ’Em: Getting Good People to Stay

  • “This book is chock full of ideas that work. Read it, and you will come away with a profound understanding of the kind of recognition your people really value and respond to. Hint: it’s not the T-shirts, plaques, trips, trinkets, and other stuff you’ve been wasting money on!”

    Bill Catlette, coauthor of Contented Cows Give Better Milk

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About the Author

Cindy Ventrice is a leading expert in the field of employee recognition. She has worked with executives, managers, and supervisors in over twenty countries, helping them to create a work environment where people feel valued and motivated. She speaks to a variety of associations and corporations. Previous clients have included Cisco, MIT, Wells Fargo, State Farm, and Bell Canada.

About the Narrator

Susan Boyce is an audiobook narrator and an actor who has worked onstage at Trinity Repertory Theater, Worcester Foothills Theater, the Edinburgh Festival in Scotland, and every major ragtime and traditional jazz festival in the United States. She has won three AudioFile Earphones Awards.