" I really was prepared to love this book, and there were parts that I did get a kick out of. But I've worked as a clerk and a telemarketer back in the day, and I've been behind a direct mail campaign--and too many of the anecdotes were sticking it to the people who really didn't have the power to change any given annoying policy. After a while (and I did sit down and read the whole thing in one gulp which may be part of the problem), I started cringing. "
— Jennifer, 1/13/2014