"Why didn't you return my message?"
I'll Get Back to You explains why we get upset over unreturned messages and offers concrete solutions so you can change this.
Fading are the days of direct communication by phone or in person, which have immediate responses and clarifications. The immediate feedback loop has been replaced by "broken loops" of communication. Now, due to hundreds of emails and texts, endless waiting, perpetual unreturned messages, and unlimited misunderstanding, we are in a Dyscommunication Crisis. This gives rise to the "Dyscommunication Syndrome"—a cluster of symptoms that comes together and repeats when our message is not returned, including anxiety, worst-case scenarios, catastrophizing, and negative loops of thinking.
I'll Get Back to You explains the science behind the Dyscommunication Syndrome. It includes captivating, real life stories about dating, relationships, family, and work—so you can relate it to your own life. With concrete advice, I'll Get Back to You provides tested tactics, so your messages are promptly returned; solutions for when your message is not returned; exercises and tips for self-improvement; and quick and easy techniques to calm your mind.
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Daniel Goleman, a former science journalist for the New York Times, is the author of thirteen books and lectures frequently to professional groups and business audiences and on college campuses. He cofounded the Collaborative for Academic, Social, and Emotional Learning at the Yale University Child Studies Center, now at the University of Illinois, at Chicago.