Jacob Tomsky never intended to go into the hotel business. As a new college
graduate, armed only with a philosophy degree and a singular lack of career
direction, he became a valet parker for a large luxury hotel in New Orleans.
Yet, rising fast through the ranks, he ended up working in “hospitality” for
more than a decade, doing everything from supervising the housekeeping
department to manning the front desk at an upscale Manhattan hotel. He’s
checked you in, checked you out, separated your white panties from the white
bed sheets, parked your car, tasted your room-service meals, cleaned your
toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms
out of your minibar, laughed at your jokes, and taken your money. In Heads
in Beds he pulls back the curtain to expose the crazy and compelling
reality of a multibillion dollar industry we think we know.
Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and
lows of hotel life, told by a keenly observant insider who’s seen it all.
Prepare to be amused, shocked, and amazed as he spills the unwritten code of
the bellhops, the antics that go on in the valet parking garage, the
housekeeping department’s dirty little secrets, not to mention the shameless
activities of the guests, who are rarely on their best behavior. Prepare to be
moved, too, by his candor about what it’s like to toil in a highly demanding
service industry at the luxury level, where people expect to get what they pay
for (and often a whole lot more). Employees are poorly paid and frequently
abused by coworkers and guests alike, and maintaining a semblance of sanity is
a daily challenge.
Along his journey Tomsky also reveals the
secrets of the industry, offering easy ways to get what you need from your
hotel without any hassle. This book (and a timely proffered twenty-dollar bill)
will help you score late checkouts and upgrades, get free stuff galore, and
make that pay-per-view charge magically disappear. Thanks to him you’ll know
how to get the very best service from any business that makes its money from
putting heads in beds. Or, at the very least, you will keep the bellmen from
taking your luggage into the camera-free back office and bashing it against the
Download and start listening now!