Download Delivering Knock Your Socks Off Service Audiobook

Delivering Knock Your Socks Off Service Audiobook, by Performance Research Associates Extended Sample Click for printable size audiobook cover
Author: Performance Research Associates Narrator: Sean Pratt, Lloyd James Publisher: Recorded Books: Gildan Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: August 2008 ISBN: 9781596591776
2 out of 52 out of 52 out of 52 out of 52 out of 5 2.00 (12 ratings) (rate this audio book)
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With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers' expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with "customers from hell" And more! Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined. Download and start listening now!

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Quotes & Awards

  • “A book packed with practical gems. There’s a lot of meat in this book.”

    ABA Banking Journal

  • “Written in a witty, engaging style, and offers real tactics any service provider can use.”

    Entreprenuer

Listener Reviews

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  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Stephen | 4/15/2009

    " Read AUG 2002 "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Tom | 11/9/2008

    " This book is an easy read. While I did not find that any of the information that was contained in the book was something new that I did not know, it is a great compilation and gentle reminder of what one not only needs to do, but should do when at work and dealing with people. "

About the Narrators

Sean Pratt, a working actor for over twenty-five years, has performed at numerous regional theaters around the country. He is the author of To Be or Wanna Be, and he has recorded over seven hundred books in just about every genre, earning eight AudioFile Earphones Awards and four Audie Award nominations.

Lloyd James (a.k.a. Sean Pratt) has been narrating since 1996 and has recorded over six hundred audiobooks. He is a seven-time winner of the AudioFile Earphones Award and has twice been a finalist for the prestigious Audie Award. His critically acclaimed performances include Elvis in the Morning by William F. Buckley Jr. and Searching for Bobby Fischer by Fred Waitzkin, among others.