" I worked for a time as an activity aide in the dementia unit of a nursing home. My daily overarching struggle was to convince certain of my co-workers of the enduring humanity in each of the individuals on the unit. I wish I had this book to give them at the time. Lauren Kessler takes a job at a residence specializing in dementia care. For her, this is a temporary assignment; a chance to gather materials for a reporting assignment. She takes on the difficult and often thankless work of daily caregiving for a group of residents and in this book, manages to convey a little of the injustices of the job situations for such caregivers, and a lot of the humanity of her charges. She, like many people who work with dementia clients, learns to redefine ideas like "individuality," "intention," and "personality." It is a tale told with love and heartache: the love for her charges at the residence, and the heartache for the memories of how she handled her own mother's decline. "
— Rebecca, 1/16/2014