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Download Damage Control: Why Everything You Know About Crisis Management Is Wrong Audiobook

Extended Audio Sample Damage Control: Why Everything You Know About Crisis Management Is Wrong Audiobook, by Eric Dezenhall Click for printable size audiobook cover
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (3 ratings) (rate this audio book) Author: Eric Dezenhall, John Weber Narrator: Sean Pratt, Lloyd James Publisher: Recorded Books: Gildan Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: June 2015 ISBN: 9781469093307
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Contrarian, in-your-face advice from two masters of crisis management

Much of the conventional wisdom about damage control and crisis PR is self-serving, self- congratulatory, self-deceiving-and flat out wrong. And no one knows it better than Eric Dezenhall and John Weber, who have helped countless companies, politicians, and celebrities get out of various kinds of trouble. If you're facing a lawsuit, a sex scandal, a defective product, or allegations of insider trading, other PR experts will tell you to stay positive, get your message out, and everything will be just fine. But happy talk doesn't help much during a real crisis, and it's easy to lose sight of your real priorities. In a trial, for instance, you might want the whole world to think you're a wonderful person, but all that matters is whether twelve jurors think you're guilty.

Dezenhall and Weber are especially dismayed by flacks who compare every problem to the famous Tylenol/cyanide episode of 1982-supposedly proof that making nice, admitting fault, and taking immediate corrective action is all you need to do. In reality, Tylenol's situation was nothing like the typical corporate crisis.

The authors share many powerful lessons, including:

  • the difference between a nuisance, a problem, and a crisis
  • when you can't get them to like you, get them not to attack you
  • it's not about facts; it's about symbols
  • the best case studies are the ones you'll never hear about
  • good deeds won't position you out of the line of fire
Damage Control will reveal what works, what doesn't, and how to really survive a career- threatening situation. It will be the definitive book on this subject for years to come.

Download and start listening now!


Quotes & Awards

  • “I do this kind of stuff for a living, and this book gave me chills. Corporate executives pay consultants fifty grand a month for advice a whole lot less intelligent and compelling than this.”

    Gil Schwartz, executive vice president of the CBS Corporation

Listener Opinions

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Sophia | 3/1/2011

    " It alternated between plain boring and corporate masturbation. I was not a fan but no surprise considering it was written by corporate spin whores who lack any moral compass. Also the patriarchal tone was palpable. I only recommend it if you are trying to be a soul-less corporate pawn. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Scott | 7/5/2009

    " the big picture about facades and faces in the population market "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Liz | 4/13/2009

    " I can't believe this guy makes money as a crisis manager. "

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About the Author
Author Eric Dezenhall

Eric Dezenhall is the founder and CEO of Dezenhall Resources, Ltd., one of the nation’s leading crisis management firms. He is also a published author of fiction and nonfiction books, a frequent media commentator, and a sought-after speaker. Eric has written numerous articles written on damage control in publications including the New York Times, Washington Post, Wall Street Journal, Los Angeles Times, New Republic, Daily Beast, Daily Caller, Ethical Corporation, and Huffington Post. He coproduced a documentary on organized crime for the Discovery Channel and appears as organized crime historian in forums including the History Channel. Dezenhall is a graduate of Dartmouth College.

About the Narrators

Sean Pratt, a working actor for over twenty-five years, has performed at numerous regional theaters around the country. He is the author of To Be or Wanna Be, and he has recorded over seven hundred books in just about every genre, earning eight AudioFile Earphones Awards and four Audie Award nominations.

Lloyd James (a.k.a. Sean Pratt) has been narrating since 1996 and has recorded over six hundred audiobooks. He is a seven-time winner of the AudioFile Earphones Award and has twice been a finalist for the prestigious Audie Award. His critically acclaimed performances include Elvis in the Morning by William F. Buckley Jr. and Searching for Bobby Fischer by Fred Waitzkin, among others.