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Crucial Confrontations Audiobook (Unabridged)
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This audiobook is no longer available through the publisher and we don't know if or when it will become available again. Please check out similar audiobooks below, and click the "Vote this up!" button to let us know you're interested in this title. This audiobook has 11 votes
(3.45) - 22 listener ratings
Publisher Description
Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just committed you to a deadline you know you can't meet, and not-so-subtly hinted he doesn't want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, pay later.
- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers how things work around here and decides not to say anything.
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"This book shows you the nuts and bolts for how to get past those confrontations that you dread for one reason or another.I really like the step by step approach, with practical and believable stories to back it all up. A book well worth reading. Possibly even more than once. "
— Henrik (5 out of 5 stars)
Crucial Confrontations (Unabridged) Listener Reviews
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" a good reference book on dealing with how to approach challenging conversations. "
— Tim, 5/10/2011 -
" I am reading this for a work book club. We read Crucial Conversations by the same authors last round, and I really enjoyed it. Whether in personal relationships or business relationships, improving conversation skills, particularly when emotions are high, is invaluable. "
— Emily, 1/17/2011 -
" This is about the escalated variation of crucial conversations. Also well done. "
— Gloriavirtutisumbra, 12/21/2010 -
" great tips on how to have those crucial confrontation. But I must admit, I'm still too much of a coward to have them. "
— Kathy, 12/16/2010 -
" It took me sometime to finsih this one. It jsut got a bit boring in the middle. Overall an interesting approach to remind me that sometimes being quiet is not the best thing. "
— Tejka, 10/10/2010 -
" really good points on resolving conflicts - I listened to it on CD in the car. "
— Ruth, 10/5/2010 -
" I'm reading this for class, but it is a pretty good read with some good tips! "
— Afton, 8/4/2010 -
" Good for learning to deal with tough conversations. "
— Dana, 6/16/2010 -
" Attended a training on Fierce Conversations and enjoyed the training more than this:) "
— Sarah, 5/16/2010 -
" A great toolkit for the difficulty of verbal interaction with people whose minds cannot be read. Though written mostly with the workplace in mind, it has value outside of that arena. "
— Will, 10/30/2009
About Kerry Patterson
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, a state-of-the-art innovative training company that has taught more than two million people. VitalSmarts has consulted with more than three hundred of the Fortune 500 companies.
About Barrett Whitener
Barrett Whitener has been narrating audiobooks since 1992. His recordings have won several awards, including the prestigious Audie Award and numerous Earphones Awards. AudioFile magazine has named him one of the Best Voices of the Century.