Based on the success story of a small Seattle coffee shop, this little book is a tasty brew of sound principles and instructive anecdotes. As the coffee shop owner looks for ways to retain his customer base, a consultant helps him focus on what really matters. Authors Yerkes and Decker, renowned for their consulting and business savvy, have done their homework and turned Beans into "a business fable taken from real life."
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“As we showed in our book Fish, the best businesses go back to the
basics when they are experiencing difficulties. In this delightful and
deceptively simple tale of another Seattle-based business, managers and
employees in companies of any size can find truth, values, and an
inspiring blueprint for better business.”
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Harry Paul, coauthor of Fish!: A Remarkable Way to Boost Morale and Improve Results