A Fast Food Nation for the airline industry, Attention All Passengers is a shocking and important exposé revealing the real state of the “friendly skies” in which we fly. Award-winning Consumer Reports travel journalist William McGee, a former editor of the Consumer Reports Travel Letter, spent nearly seven years in airline flight operations management, and what he learned was less than uplifting. From TSA power grabs and an endemic lack of oversight to legislative battles and lobbying boondoggles to antiquated flight patterns and outsourced maintenance workers, the airlines and the Government are in cahoots, conspiring to turn a profit any way they can, no matter who has to pay the price. A provocative and hard-hitting call to action, Attention All Passengers will explode all our previous misconceptions about the airline industry.
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"Anybody who is planning to fly should read this book and then be careful how you travel. If you think the US government should work on the transportation policies, such as they are, this would also be a good place to start."
— Emily (5 out of 5 stars)
" Could have been better. Though I will never travel in anything but cotton and wool again. And I'll make sure my soon-to-be grandchild always has his own seat. "
— Mary, 11/21/2013" Reads like a textbook with a lot of statistics. I did learn a few things but I skimmed through it looking for information I already didn't know. What I already knew: the airline industry making consumers crazy. No wonder there is air-rage. "
— Krafryn, 9/22/2013" This book is stunning. If you work in aviation, it verified so many of the suspicions I've had. It's a must read. "
— Becky, 9/13/2013" Very interesting book regarding the entire history of the airline industry in the US, this book really has the insider view of the industry. Beware that it is just exasperating to find out how the industry and oversight of the industry works. "
— Sherri, 6/4/2013" Learned alot about flying--probably more than I wanted to know. "
— Laurie, 3/7/2013" An interesting look at the airline industry, but often repetitive and tedious. "
— Staci, 11/5/2012William J. McGee is an award-winning travel journalist for Consumer Reports and the former editor of Consumer Reports Travel Letter. In 2010 the U.S. secretary of transportation chose him as the lone consumer advocate on the Future of Aviation Advisory Committee. He also writes a monthly travel column for USAToday.com and has contributed to Condé Nast Traveler, the New York Times, the Washington Post, Money, New York, Parents, Good Housekeeping, and many other magazines, newspapers, websites, and blogs. Prior to becoming a journalist, McGee spent nearly seven years in airline flight operations management; he is an FAA-licensed aircraft dispatcher and served in the U.S. Air Force Auxiliary. He earned an MFA from Columbia University and teaches creative writing at Hofstra University. He lives in Connecticut.