The advice is sound; the client seems eager; and then . . . nothing happens! Too often, this is the experience that financial professionals encounter in their daily work. When good recommendations go unimplemented, clients' well-being is compromised, opportunities are lost, and the professional relationship grows strained.
Advice that Sticks takes aim at the problem of financial non-adherence. Written by a neuropsychologist and financial change expert, this book examines the five main factors that determine whether a client will follow through with financial advice. Individual client psychology plays a role in non-adherence; so, too, do sociocultural and environmental factors, general advice characteristics, and specific challenges pertaining to the emotionally loaded domain of money. A great deal of non-adherence is due to preventable mistakes made by financial professionals and their teams.
The author integrates her extensive clinical and consulting experience with research findings from the fields of positive psychology, behavioral economics, neuroscience, and medicine. What emerges is a thoughtful, funny, but above all practical guide for anyone who makes a living providing financial advice. It will become an indispensable handbook for people working with clients across the wealth spectrum.
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Jim Seybert has worked as a radio announcer, talk show host, and television producer. He also spent many years as business development vice president at an association of independent retail stores. Today, he maintains a private consulting practice and works with companies in many industries, helping them find new ways to do things. A frequent speaker and seminar leader, he has shared his ideas and expertise with the National Center for Database Marketing, Direct Marketing Association, Christian Management Association, Gospel Music Association, and Biola University’s Executive MBA program, where he is a frequent lecturer.