Extended Audio Sample

Download A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, Second Edition Audiobook (Unabridged)

Extended Audio Sample A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, Second Edition (Unabridged), by Janelle Barlow
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (23 ratings) (rate this audio book) Author: Janelle Barlow Narrator: Susan MacNeil Publisher: AudioGO Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
Coming Soon! We're adding audiobooks daily and hope to make this one available for download very soon. Submit your vote below to let us know you really crave this title!
Vote this up! This audiobook has 1 votes

Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers--even when you have to say no.

This second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the book has been heavily revised, with a wealth of new examples, tools, and strategies. Download and start listening now!

BK_BBCA_000419

Listener Opinions

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 by Paul Gillin | 12/26/2012

    " Loaded with stories and psychological analysis, this book made the case for celebrating customer feedback long before Twitter made the concept trendy. The advice on how to respond to complaints is worth the cover price itself. Start by saying, "Thank you." Who would have thought? "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Jim Dubois | 7/7/2012

    " A good book on how to handle upset customers. If we change the way we view customers we can effectively strengthen those relationships. Drops off at the end though "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Balázs | 2/13/2012

    " It was very good from many points of views. They could have updated it though, because since 1995 a lot of time has passed. Moreover, corporations have also changed a lot. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 by Cameron Stewart | 7/31/2011

    " Needs an updated version - technology a bit old (pre internet). Used at the commonwealth bank. "

  • > Show All
Write a Review
What is FlexPass?
  • Your first audiobook is just $5.95
  • Over 90% are at or below $12.95
  • "LOVE IT" guarantee
  • No time limits or expirations
About the Author

Dr. Janelle M. Barlow is an entrepreneur and author and an award-winning photographer. She is president of TMI US, partner with the multinational training and consulting organization Time Manager International.

About the Narrator

Susan MacNeil has done radio and voice-over work for the last three decades. She lives and works in Providence, Rhode Island.