When we’re in the Certainty Trap, we tend to view people who disagree with us as hateful, ignorant, or just plain stupid. When it comes to heated social and political issues in particular, many of us know this feeling well—a consuming state of righteous indignation and moral outrage. And this response makes sense because our very certainty tells us that there are simple and obvious causes and solutions to the hot-button issues we care about most.
But the things we care about the most are—far more often than not—morally and ethically complex. If the problems that divide us are inherently complicated, then a sense that the answers are obvious—and that anyone who disagrees must be deficient in some way—is misplaced. It's an oversimplification that both leads to and reflects faulty thinking. When we’re certain, we not only fail to recognize the possibility that we’re wrong but also fail to be clear about the principles and values that drive our disagreement in the first place.
By committing to challenging and clarifying our thinking—by avoiding the trap certainty sets for us—we can increase social trust, reduce political polarization, and better address the world’s pressing challenges.
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Lisa Larsen is a Los Angeles based voiceover actor who specializes in audiobook narration. She has narrated audiobooks across a wide range of genres, including inspirational stories, thrillers, and young adult paranormals and also lent her voice to radio spots and a variety of training and marketing videos for companies like Mazda and Nexgrill.
Qarie Marshall is an Earphones Award–winning narrator. He has narrated more than thirty series for the Discovery Channel, TLC, and the BBC, as well as providing the in-flight programming for Virgin Atlantic Airlines and BBC radio plays. He has voiced over eighty video games for the PlayStation and Xbox and was a guest voice on Comedy Central’s Drawn Together. He was made an associate artist of the Purple Rose Theatre in 2007.