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Cómo tratar con gente difícil Audiobook
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El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como lassuyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer frme frente adeterminados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar?De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigacionesque explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar laempatía y la resiliencia necesarias para conseguir una relaciones más positivas
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About the Authors
Tony Schwartz is the founder and president of the Energy Project, a consulting group that works with a number of Fortune 500 companies, including American Express, Credit Suisse, Ford, General Motors, Gillette, Master Card, and Sony. He was a reporter for the New York Times, an associate editor at Newsweek, and a staff writer for New York magazine and Esquire, and a columnist for Fast Company. He coauthored the #1 worldwide bestseller The Art of the Deal with Donald Trump and the #1 New York Times bestseller The Power of Full Engagement with Jim Loehr.
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, twelve international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead them and their organizations more effectively and to make a positive impact.
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Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, eleven internationally licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, eleven internationally licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, eleven internationally licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.