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Frequently Asked Questions

Creating your username or password
Helped 155 customers.

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Why do I need a password?
Helped 28 customers.

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How do I reset my password?
Helped 27 customers.

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What if my email changes?
Helped 16 customers.

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How long will my download take?
Helped 415 customers.

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How Do I Access "My Library?"
Helped 183 customers.

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When can I contact Customer Care?
Helped 114 customers.

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What is "My Library?"
Helped 83 customers.

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How do I review a title?
Helped 24 customers.

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What is an .m4b file?
Helped 69 customers.

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What is an .mp3 file?
Helped 63 customers.

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What forms of payment are accepted?
Helped 286 customers.

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What if I have a billing error?
Helped 50 customers.

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What if my order is incorrect?
Helped 44 customers.

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Transfer: MP3 Player from a PC/Mac
Helped 49 customers.

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Download: Mac from a Web Browser
Helped 6 customers.

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Transfer: Windows Phone from a PC
Helped 6 customers.

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