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Don Peppers is the coauthor of several books, including the global bestseller The One to One Future. Widely credited with igniting the global customer strategy revolution in business, he is the cofounder of the Peppers & Rogers Group, a global management consulting firm whose clients have included Vodafone Group, Cigna, American Heart Association, Nordstrom, Absa Bank (Barclays), and HM Revenue & Customs (UK). A globally renowned keynote presenter and boardroom strategist, he is an expert blogger at fastcompany.com. |