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USA TODAY BESTSELLER
Luxury levers are the golden key to revenue, in any industry
Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out—creating unforgettable experiences and forging deeper client connections that drive lasting success.
Author, speaker, and consultant Neen James introduces you to secrets from the luxury industry that will grow your business. With her experience elevation model, she offers an insider’s look into how to increase revenue from your most important clients. She shows you how, by paying close attention to your clients, you shift from transactional to transformational relationships with them. Doing so, you create lifelong advocates who will draw more and more such valuable clients to you.
The first lesson is that luxury is about experiences, not things. With this lens, James shows you how to elevate every aspect of your brand and every touchpoint with your clients. She introduces you to the five luxury levers—entice, invite, excite, delight, ignite—and offers you systems you can implement immediately to introduce the principles of luxury into your daily operations.
Drawing on world-class luxury mindset research, interviews with leading experts in the luxury industry, and her extensive background in luxury, James reveals how to set your business apart. By the end of this book, you will understand how to unlock the secrets of the luxury world of exclusive access, build advocates, increase revenue, and differentiate yourself.
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Neen James, international speaker and coach, works with professionals in many industries sharing productive strategies to help them achieve big results. As a Global Gurus Top 30 Worldwide Leadership and Communications Speaker, with over 50,000 online followers and countless live audience members, she teaches ways to improve the quality of their lives, business, and relationships. Attention Pays provides the answers they are seeking. Neen is also an avid shoe collector, unofficial champagne taste tester, and happy little Aussie.