A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from growing number of sources. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production. In Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today seeconsumption as a process a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. In this landmark new audiobook, the authors deconstruct this broken producer-consumer model and show businesses how to repair it.
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"Fantastic. Real solutions for entrepreneurs and managers looking to drive real change in the model and processes of their businesses. If you're into the lean startup stuff, this is a must-read." — Joshua (4 out of 5 stars)
"Fantastic. Real solutions for entrepreneurs and managers looking to drive real change in the model and processes of their businesses. If you're into the lean startup stuff, this is a must-read."
“Womack and Jones introduce ways to bring lean provision streams to some of our most hassle-laden consumer experiences, including the auto-repair, airline, and health-care industries. We can only hope someone is listening.”
" Good overview of the Lean methodology. "
" If I was a CEO or owner of a company, this book would have been great. "
" Book on Paradigm shift in Value Sourcing "
" This is really terrific - and the EXAMPLES are really terrific. They are practical, and really help the reader envision what they are recommending. Plus, they give you ideas:-) "
" Takes lean thinking a step further ... same principles just extends it to the entire value chain. "
Daniel T. Jones, founder and chairman of the Lean Enterprise Academy in the UK, is a senior advisor to the Lean Enterprise Institute, management thought leader, and mentor. He is the coauthor of The Machine that Changed the World and Lean Thinking: Banish Waste and Create Wealth in Your Organization. Jones advises organizations in different sectors on their lean transformations and mentors a dozen hospitals in the UK, Italy, and the US. He holds a bachelor’s degree in economics from the University of Sussex.
James P. Womack is the president and founder of the Lean Enterprise Institute, a nonprofit education and research organization based in Brookline, Massachusetts.
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