Leonardo Inghilleri Audio Books

Leonardo Inghilleri is executive vice president and managing partner of West Paces Consulting. A recognized expert on service, Inghilleri created the Ritz-Carlton Leadership Center and Learning Institute and has played an instrumental role at the Ritz-Carlton Hotel Company, Bulgari, and the Walt Disney Company, among other renowned brands.

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Audiobook, by Leonardo Inghilleri

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Leonardo Inghilleri Audio Books

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