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Download Zingerman's Guide to Giving Great Service: Treating Your Customers Life Royalty Audiobook (Unabridged)

Extended Audio Sample Zingermans Guide to Giving Great Service: Treating Your Customers Life Royalty (Unabridged), by Ari Weinzweig
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (65 ratings) (rate this audio book) Author: Ari Weinzweig Narrator: Ari Weinzweig Publisher: Listen & Live Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

Because the way Zingerman's teaches services is different, better, and more successful than the way others do it.

Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.

Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.

Discover:

  • Five elements of the Zingerman's approach
  • Three steps of great service
  • Five steps to handling customer complaints
  • Three ways to measure service
  • Five simple hiring tips

    Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't. Download and start listening now!

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    Listener Opinions

    • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Vicki | 3/9/2013

      " Zingtrain in a book -art of giving great service. Teach it, define it, live it, measure it, reward it-Oh/Wow, I'm so sorry, What can I do to make it right. Great "

    • 5 out of 55 out of 55 out of 55 out of 55 out of 5 by Tina | 12/9/2012

      " This one is short and sweet. There are a lot of great tips in it and it is very easy to come away with something good. "

    • 5 out of 55 out of 55 out of 55 out of 55 out of 5 by Nicole Naylor | 5/9/2011

      " This is a must read for anyone working with customers--then go visit the deli and see it in action! "

    • 5 out of 55 out of 55 out of 55 out of 55 out of 5 by Natalie | 3/16/2011

      " Yes! Let's all learn the 5 Steps to Handling Customer Complaints and the whole world will be a happier place. "

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