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Download The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance Audiobook (Unabridged)

Extended Audio Sample The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (Unabridged), by Jody Hoffer Gittell
3.36 out of 53.36 out of 53.36 out of 53.36 out of 53.36 out of 5 3.36 (0 ratings) (rate this audio book) Author: Jody Hoffer Gittell Narrator: Anna Fields Publisher: McGraw-Hill Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

  • Lead with credibility and caring
  • Invest in frontline leaders
  • Hire and train for relational competence
  • Use conflicts to build relationships
  • Make unions its partners, not its adversaries
  • Build relationships with its suppliers Download and start listening now!

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    Listener Opinions

    • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Jason | 9/25/2008

      " good insight to a groundbreaking business model "

    • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Mica | 3/2/2008

      " I just finished this one on CD as well, it's a great book for understanding how successful businesses could be run. Good ideas for relationships in the workplace. I wouldn't mind working with South West Airlines one day. :) "

    • 2 out of 52 out of 52 out of 52 out of 52 out of 5 by Brian | 9/9/2007

      " There are about 3 unique principals in this book that are good across industries. The rest is airline specific stats and such and first year management theories..... "

    • 3 out of 53 out of 53 out of 53 out of 53 out of 5 by Whitney | 8/4/2007

      " Interesting. Provides a strong generalizable case for the competitive advantage of a vision and mission that is truly embedded within the company, as well as the power of employer-employee relationships and an engaged workforce. "

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