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Audiobooks >  > The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance
The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (Unabridged) Audiobook, by Jody Hoffer Gittell Play Audiobook Sample

The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance Audiobook (Unabridged)

By: Jody Hoffer Gittell
The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (Unabridged) Audiobook, by Jody Hoffer Gittell Play Audiobook Sample
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Read By: Anna Fields Publisher: McGraw-Hill Listen Time: at 1.0x Speed 2.83 hours at 1.5x Speed 2.13 hours at 2.0x Speed Release Date: February 2006 Format: Unabridged Audiobook ISBN:
3.25 out of 53.25 out of 53.25 out of 53.25 out of 53.25 out of 5 (3.25) - 8 listener ratings
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Publisher Description

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

  • Lead with credibility and caring
  • Invest in frontline leaders
  • Hire and train for relational competence
  • Use conflicts to build relationships
  • Make unions its partners, not its adversaries
  • Build relationships with its suppliers

    Download and start listening now!

    • "I just finished this one on CD as well, it's a great book for understanding how successful businesses could be run. Good ideas for relationships in the workplace. I wouldn't mind working with South West Airlines one day. :) "

    — Mica (4 out of 5 stars)

    The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (Unabridged) Listener Reviews

    Overall Performance: 3 out of 53 out of 53 out of 53 out of 53 out of 5 (3.00)
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    • Overall Performance: 4 out of 54 out of 54 out of 54 out of 54 out of 5

      " good insight to a groundbreaking business model "

      — Jason, 9/25/2008
    • Overall Performance: 2 out of 52 out of 52 out of 52 out of 52 out of 5

      " There are about 3 unique principals in this book that are good across industries. The rest is airline specific stats and such and first year management theories..... "

      — Brian, 9/9/2007
    • Overall Performance: 3 out of 53 out of 53 out of 53 out of 53 out of 5

      " Interesting. Provides a strong generalizable case for the competitive advantage of a vision and mission that is truly embedded within the company, as well as the power of employer-employee relationships and an engaged workforce. "

      — Whitney, 8/4/2007