Extended Audio Sample

Download The Best Service Is No Service: How to Liberate Your Customers from Customer Service Audiobook

Extended Audio Sample The Best Service Is No Service: How to Liberate Your Customers from Customer Service, by Bill Price
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (30 ratings) (rate this audio book) Author: Bill Price Narrator: Jim Bond Publisher: Brilliance Audio Format: Abridged Audiobook Delivery: Instant Download Audio Length: Release Date:
Coming Soon! We're adding audiobooks daily and hope to make this one available for download very soon. Submit your vote below to let us know you really crave this title!
Vote this up! This audiobook has 0 votes

Here's how to liberate your customers from customer service, keep them happy, and control costs.

Most customer-service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a relationship with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

In this groundbreaking audiobook, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong - eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand.

The Best Service Is No Service outlines seven principles to deliver the best service - which ultimately leads to no service:

  • Eliminate dumb contacts
  • Create engaging self-service
  • Be proactive
  • Make it easy to contact your company
  • Own the actions across the company
  • Listen and act
  • Deliver great service experiences

    While self-service and customer relationship management are often tech-heavy and software-driven efforts, Price and Jaffe emphasize that no technology is needed to adopt a no service mindset - and any manager who tries to ferret out dysfunctional contacts between customers and companies can create far better, self-correcting systems. Download and start listening now!

  • BK_BRLL_000017

    Listener Opinions

    • 5 out of 55 out of 55 out of 55 out of 55 out of 5 by Joel | 9/19/2013

      " The most sound approach to customer service - stopping the demand and surprising users by using proactive communications. Well thought out examples of improving the user experience, mostly examples of Amazon, and their successes with customer service. "

    • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Debashis Sarkar | 4/27/2013

      " Captivating and challenges traditional thinking "

    • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Jorie | 5/26/2012

      " Very interesting read with insights and real company examples of what works and what doesn't. "

    • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Jorie | 8/6/2010

      " Very interesting read with insights and real company examples of what works and what doesn't. "

    • > Show All
    Write a Review
    What is FlexPass?
    • Your first audiobook is just $5.95
    • Over 90% are at or below $12.95
    • "LOVE IT" guarantee
    • No time limits or expirations