One out of every five people in the workplace can be difficult to deal with. This program identifies the most troublesome personalities and shows you how to handle them - both tactfully and effectively. You will learn how to: confront backstabbers who undermine team efforts, deflect co-workers who put their social needs above their work, motivate a deadweight to meet the needs of your team, and more. Learn tips and techniques to deal with the most common types of problem behavior. Suitable for all managers and supervisors. Download and start listening now!