Negotiating is not just for the occasional big deal. You negotiate every day on the job - whether you know it or not. You negotiate when you fix a problem for a customer, when you need resources to get something done, and even when you ask a co-worker for help. This program will teach the listener to: prepare using a 5 step approach, follow 8 important rules once negotiating starts, recognize deal killers, uncover hidden agendas, and more. Suitable for all staff members. Download and start listening now!