What makes a person easy to work with and effective on the job? How do some people earn the respect of both co-workers and employers? It's no 'secret' or unique personal characteristic. In many cases, it's simply the ability to listen effectively. This program teaches how to: build rapport, gain acceptance and establish trust, avoid conflicts, win allies and influence others, and more. It's one thing to hear what others say - it's another to actively listen. This program will help you and your team members increase productivity on the job through superior listening techniques. Suitable for all staff members. Download and start listening now!