Extended Audio Sample

Download Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference Audiobook (Unabridged)

Extended Audio Sample Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (Unabridged) Audiobook, by Quint Studer
3.94588235294118 out of 53.94588235294118 out of 53.94588235294118 out of 53.94588235294118 out of 53.94588235294118 out of 5 3.95 (17 ratings) (rate this audio book) Author: Quint Studer Narrator: Kevin Young Publisher: West Voice Audioworks Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: September 2012 ISBN:
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A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing 'chicken soup style' stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.

Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.

At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership.

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Listener Opinions

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Tayo | 11/27/2015

    " The entire organization is being aligned to the concepts of hardwiring excellence and I find myself reviewing the different aspects when we have new employees or need to address an employee concern. The concepts work but it is hard. It takes top to bottom reinforcement consistently...which translates to spending money to enlist the Studer consultants. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Andrea | 1/19/2014

    " Basically common sense, but gives you tools to measure progress and make it part of the routine. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Nancy | 1/13/2014

    " If a company can follow the steps in this book it is certainly somewhere I want to work. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Joy | 11/30/2013

    " This book is at the top of my "To Read" list as it came highly recommended by a number of individuals at the most recent conference I attended. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Claire | 10/8/2013

    " I loved this book. A must read for anyone in Healthcare Management. Full of good suggestions on how to be more effective as a manager. Will use many of these ideas "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Emily | 8/23/2013

    " Business model for healthcare that focuses on the employees. Model is replicable for other industries too! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Shawn | 8/8/2013

    " Lots of common sense ideas, but a great plan for execution. Our hospital network is working with Studer Group. I look forward to seeing our implementation of it. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Caroline | 7/19/2013

    " Some great insights into making organisations their best by harnassing the power of people in simple ways "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Shh I'm reading! | 6/5/2013

    " Really fast read to be nonfiction and had some useful information. Just wished that half that book wasn't an add for how great the Studer Group method was for more trainings. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Contreboy | 4/15/2013

    " An eye opener of costumer service, very good "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Cassie Krestakos | 4/12/2013

    " Way too long, like most business books. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Chris | 1/31/2013

    " It has to do with Healthcare and working within the field. Well written but prob not engaging to those who are not in healthcare. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Kristin | 12/19/2012

    " If you are in a leadership position at a healthcare organization and want to make a difference for employees, patients, and physicians, this is a must-read. Solid advice that works! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Regina | 11/23/2012

    " If you are interested in service excellence issues, good book. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Christa | 11/18/2012

    " once you get the past the author's braggadocio...the gist of book is kindergarden manners, be kind, be polite, share, use common sense etc. Its the new thing for a lot of medical facilities, easy quick read. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Marie Bukowski | 10/13/2012

    " "Great read. Quint's stories and experience transcend well beyond the healthcare industry! " "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Diana | 9/15/2012

    " Had to read this for work and it is a good book. Practical information that you can use in your daily work to achieve results for you, your staff and your customers. "

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