Written for any business that uses a telephone from novice to professional, Ms. O'Neill's insider's secrets about how you conduct your business on the telephone is a must-have for the 21st century. This is boot camp for phone call protocol - no matter what product or service you sell or your company provides to your customers. If you are in any kind of business today, you need to know these secrets - not to just get by and survive this recession, but to thrive. These insider's tips are resourceful money-making tools for anyone - from employee to business owner. Download and start listening now!