Businesses can no longer have the goal of meeting the customer's expectations; the goal today must be to exceed them. What does that look like from the customer's perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to wow the customer. You will walk away with actionable information with which to make changes yourself. Targeted to anyone, from any industry, at any level.
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" Basically a warm fuzzy endorsement of Enterprise car rental. "
Brad Worthley is an accomplished business consultant with over forty-two years of management experience. He is also an internationally acclaimed leadership, customer service, and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world since 1991. He has authored four books and produced numerous training videos and audio programs.
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