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Download Delivering Happiness: A Path to Profits, Passion, and Purpose Audiobook (Unabridged)

Extended Audio Sample Delivering Happiness: A Path to Profits, Passion, and Purpose (Unabridged) Audiobook, by Tony Hsieh
4 out of 54 out of 54 out of 54 out of 54 out of 5 4.00 (9,026 ratings) (rate this audio book) Author: Tony Hsieh Narrator: Tony Hsieh Publisher: Hachette Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: May 2010 ISBN:
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In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.

He starts with the Why in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos Core Values - such as Deliver WOW through Service, Create Fun and A Little Weirdness, and Build a Positive Team and Family Spirit - and explains how you and your colleagues should come up with your own.

Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.

Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.

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Listener Opinions

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Johan Sulaiman | 2/15/2014

    " An exciting in-depth look of another successful Harvard graduate, who is also an Asian American from Taiwan. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Lisa | 2/13/2014

    " I got this book for free at the Las Vegas marathon this weekend (Zappos sponsored it). I couldn't put it down! Hsieh's writing is very real and accessible, and the story he tells so compelling. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Dave Mozealous | 2/11/2014

    " A little dry, but it is about the founding of Zappos...not actually finished with the book, and not sure I will. Interesting to find out how Tony started in business and how he made his money. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Mahesh | 2/2/2014

    " It's a good book and instructive for both employees and entrepreneurs. Good customer service and a strong corporate culture are things we can all appreciate. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Roger | 1/27/2014

    " This book was really good. Sorry, when it comes to reviews I have a mental block. A memorable experience? "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 camcollins | 1/14/2014

    " This book is truly heart felt and inspirational. Tony has an incredible way of connecting with people at such a real level. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Helen Crozier | 1/14/2014

    " Brilliant book - honest and jammed with fresh ideas onour to bethe best customrservice business in the world - loved it! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 LeikHong Leow | 12/25/2013

    " A good book on how Zappos become the largest online shoes retail in US "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Alexander | 12/10/2013

    " Nice reading, inspiring and fresh! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Rob Skidmore | 12/9/2013

    " Great story and inspirational message. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Kuang Chen | 10/27/2013

    " Personal stories are great. Company HR stuff is painful. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Carol | 6/23/2013

    " Some of my work involves customer service, so I wanted to read this book. A lot to think about, and some great points made, but it was hard to separate the PR aspect of the book ("The company I started was so awesome!!!") from the applicable-lessons part of the book. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Deborah L | 5/15/2013

    " I absolutley loved this book! Easy read and alot of useful information! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Kristi | 2/9/2013

    " GREAT book. I couldn't stop reading it. Tony Hsieh's intelligence and passion was so inspirational! I couldn't stop reading this book because I was just as excited about Zappos' growth and success as its employees. This book definitely met the WOW standard! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Thanh | 1/4/2013

    " Tony's voice is very conversational and feels like a friend is telling you a story. It's a great journey through a company's development even years before the ideas were conceived. Very inspirational. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Elysa | 12/27/2012

    " My favorite quote from the book "Looking over the crowd, I realized that every person took a different path to get here, but our paths somehow all managed to intersect with one another in the here and now." I love when a quote about a business can also be about life in general. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Livia | 7/31/2012

    " This is actually a really good book. I actually recommend it for anyone undergoing an employment change right now. More people should be as fresh and open minded as Tony Hsieh. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Hans Hauge | 5/3/2012

    " Read this book, no matter who you are. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Lisadlh | 9/21/2011

    " Ugh. Would never have finished if my VP hadn't demanded everyone read it. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Sheila | 8/29/2011

    " Very interesting to see what made Zappos successful. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 jolee | 8/2/2011

    " great book for entrepreneurs -- previous, current & future. a modern, more accessible, and more personal retelling of "good to great." "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Arlene | 7/19/2011

    " Story of the founding of Zappos. If you're interested in the ups and downs of starting an online business and learning about its inception and first few years, this will satisfy your curiosity. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Sharon | 5/30/2011

    " Great insight into Tony Hsieh and Zappo's. Quick read too! "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Alon | 5/23/2011

    " Pretty inspiring story of the history of Zappos for other entrepreneurs. Even better though is the discussion of core values and how being explicit about them can aid in recruiting, professional development and making decisions in the toughest of times. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Aaron | 5/19/2011

    " "Read" the audiobook. It's WAY better than the print book. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Andrew | 5/16/2011

    " Thoughts to be shared soon. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Martino | 5/11/2011

    " Basic if you are starting-up a biz "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Christoffer | 5/8/2011

    " Well worth a read. The stories are good and it is spot on in describing the far from straight line to success that building a company is. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Richard | 5/4/2011

    " This book is entertaining and funny. Tony Hsieh shares stories of business and life as he recalls his youth and details the founding and growth of Zappos into a $1 billion company in less than ten years. Zappos was acquired by Amazon in 2009. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Helen | 4/29/2011

    " The first few chapters got me laughing out loud - and when that happens while I'm learning about business, then I must finish! "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Krissy | 4/29/2011

    " an interesting read about an interesting life/entrepreneur, but it could have used an editor... "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Eileen | 4/27/2011

    " refreshing book about growing a business with fun and passion. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Phil | 4/25/2011

    " Very interesting book explaining the rise of Zappos and even more interesting Tony Hsieh. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Mik | 4/23/2011

    " Wonderful book about the history of Zappos, corporate culture, optimism and happiness of companies and people. Worth to read and visit Zappos HQ at Las Vegas, NV. "

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