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Download Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Audiobook (Unabridged)

Extended Audio Sample Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Unabridged), by Steve Curtin
0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book) Author: Steve Curtin Narrator: Sean Pratt Publisher: Gildan Media LLC Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering 'superior service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority - to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction - and transactional service does not make a lasting positive impression or inspire loyalty.

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and more than 200 examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

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