Extended Audio Sample

Download Customer Mania!: It's Never Too Late to Build a Customer-Focused Company Audiobook (Unabridged)

Extended Audio Sample Customer Mania!: Its Never Too Late to Build a Customer-Focused Company (Unabridged), by Ken Blanchard
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (63 ratings) (rate this audio book) Author: Ken Blanchard Narrator: Ken Blanchard Publisher: Simon & Schuster Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

In Customer Mania!, Ken Blanchard, one of America's biggest best-selling authors and inspiring business leaders, writes of the key to customer service; creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:

  • Set Your Sights on the Right Target: The bottom line grows from taking care of customers and creating a motivating environment for your people.
  • Treat Customers the Right Way: Determine the kind of experience you want your customers to have as they interact with every part of the company.
  • Treat Employees the Right Way: Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.
  • Build the Right Kind of Leadership: You can't do it all yourself, so let your people put their own brains to work and then support them all the way.

From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience and their customers.

Download and start listening now!

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Listener Opinions

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 by Sheree | 12/5/2013

    " This book was okay, I think it woould be more helpful for a ceo or exec. in a corporation to read. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by jen | 1/4/2013

    " I don't read a lot of these rah-rah workplace books, but this one is pretty interesting, and really does give some insight into what companies are trying to do (some successfully, some not). "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Amy | 1/14/2012

    " A good, quick read with useful info on customer service. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 by Brandon Dean | 9/17/2011

    " A great book for anyone dealing with a "customer." Designed to facilitate and create effective mission statement and subsequent objectives. Very applicable to many parts of life. "

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