Download Customer-Driven Service Audiobook

Customer-Driven Service Audiobook, by Dr. Tony Alessandra Extended Sample Click for printable size audiobook cover
Author: Dr. Tony Alessandra Narrator: Unspecified Publisher: Made for Success Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: March 2008 ISBN:
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (52 ratings) (rate this audio book)
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Apathy destroys profits, cripples production, and loses customers. Many times, the employees with the experience have all but lost the flame of passion that once made them an asset to your company. The worst part is that it can be hard to detect. When new employees come on board, they're filled with vigor and enthusiasm. What they lack in skill, they make up for in excitement. What's the answer?

Tony Alessandra's Customer-Driven Service program will motivate your people and get them customer-focused. They'll be right in sync with your company's message. Download and start listening now!


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  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Steve | 12/16/2009

    " This book will change the way you think about market research, and product design. It will teach you how to identify, quantify, and fill customer needs, without all of the guesswork. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Jim | 5/22/2009

    " Irritatingly self-promotional, Ulwick puts old wine in new bottles and calls it a scientific breakthrough. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Bruce | 5/20/2009

    " Many good thoughts about understanding cusutomers "