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Download Crucial Conversations: Tools for Talking When Stakes are High Audiobook (Unabridged)

Extended Audio Sample Crucial Conversations: Tools for Talking When Stakes are High (Unabridged) Audiobook, by Kerry Patterson
3.94 out of 53.94 out of 53.94 out of 53.94 out of 53.94 out of 5 3.94 (36 ratings) (rate this audio book) Author: Kerry Patterson Narrator: Anna Fields Publisher: McGraw-Hill Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: February 2006 ISBN:
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Crucial conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, rlisteners also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.

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Listener Opinions

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Jamie | 2/20/2014

    " Excellent book one we should all read to help our communication skills and creating an environment of honest dialogue and discussion to enable us to address the core issues. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Ruby | 2/19/2014

    " The Janney faculty is reading it over the course of the next several months. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Brandon | 2/17/2014

    " Kind of a long read, but very insightful. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Shawna Foster | 2/16/2014

    " Great book with effective strategies. Only way I could have enjoyed it more is if it didn't focus on employment relationships so much "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Gabriel Tang | 2/14/2014

    " This is easily one of the most important books I have ever read. Highly recommended, and essential to anyone looking to master the art of communication in high-stakes scenarios. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Krista | 2/7/2014

    " Had to read for work. Not the best. Mostly common sense. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Katherine | 2/5/2014

    " This is a great book to guide you on different steps to manage those crucial conversations that will come across your way in every type of setting. It's a lot of information, but as all self-help books, the value is in its practice. A lot of key questions are proposed to think about once you find yourself in a situation where passion and emotion are ruling your dialogue at critical moments. The acronyms proposed are useless, but the gist of the steps get across to an extent. Worth reading it through though and even having a copy to refer to. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Melkirdin | 1/10/2014

    " While the book itself is dry and boring if you're looking for a thrill, it does contain some excellent, even life-changing advice. It's a book intended to help a nation struggling to communicate, and I know I have profited by reading it. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Carole | 1/7/2014

    " I liked the book and thought that I have used most of these methods unknowingly. I enjoyed the part about silence/violence. I tend to fall into one of these two when things get uncomfortable. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 John Harris | 12/30/2013

    " Life changer. I have read this book a few times and each time I adopt a new principle or learning to improve my communication skills with others. Well written, great examples, and an easy, quick read. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Alok | 12/29/2013

    " good book. actually implementing the strategies laid out is what's really hard "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Stephen | 11/28/2013

    " Excellent book for dealing with tough conversations. Am reading the other book by the same people called Crucial Confrontations. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Dsanford | 11/7/2013

    " We are using this as the basis for our cohousing consensus process - I keep re-reading it "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Sabrina B. | 11/2/2013

    " I found this book very helpful. I have added the suggestions to my every day life and I feel more confident going into potentially trying dialogues. I strongly recommend this book to all professionals. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Kurt | 10/24/2013

    " Every living human being needs the skills taught in this book. Need I say more? "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Cathy | 10/4/2013

    " It was very good. This is very helpful in considering what to say to people in sales. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 CJ Romberger | 8/18/2013

    " I'm about to buy copies for everyone at work. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Malcolm Mcpherson | 7/5/2013

    " I have read a few books on this topic and this is the best of them. Whatever the type of relationship we all need the skills to handle crucial conversations. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Ridgeline | 6/19/2013

    " This book was a life changer for me. Anyone who deals with conversations where the stakes are high, there is disagreement, and also emotion should read this book. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Chris | 5/18/2013

    " I was pretty skeptical of this book before starting it, but I learned a number of general strategies for improved conversations as well as some specific techniques. Rating may go up to four stars if these work well in practice. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Jill | 2/14/2013

    " Should be required reading for the world. Cut the fluff and drama and stay focused on the topic. Favorite paraphrased quote: "I've met a thousand jerks but none of them ever knew they were a jerk". "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Paulette | 8/27/2012

    " This is an excellent book. It is well-written and gives invaluable advice and suggestions for getting through the conversations we'd all love to avoid. I will have to read it again. I should have taken some notes the first time. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Dedrick | 7/14/2012

    " I really liked this book. It creates easy to remember methods for becoming more aware of conversation dynamics and personal psychology. It also illustrates practice in easily understood examples. There's even a summary chapter toward the end for easy reference when you're done. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Camille Baird | 1/4/2012

    " Great Reference book for conversations that we all have unexpectedly or maybe not so unexpectedly, pop up on us. Great tools to use to overcome adversity/ conflict/ differences of opinions. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Tami | 11/4/2011

    " Got to study this book at work. It's very good. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Jacquie Johnson | 6/18/2011

    " Found this book extremely useful for just about any relationship. I plan to refer to it often. I already shared it with a friend to read. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Alicia | 5/22/2011

    " Very informative on how to handle emotional people. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Jim | 5/11/2011

    " The first half of the book was very good, the second half was too remedial. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Greg | 4/14/2011

    " Really good book for learning how to talk to people when it really means something. How to speak to someone about important things and not turn them off by how you say things. Really was good for me! "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Christina | 4/3/2011

    " Great. Always ask yourself "what do I really want out of this?" "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Chris | 3/29/2011

    " I was pretty skeptical of this book before starting it, but I learned a number of general strategies for improved conversations as well as some specific techniques. Rating may go up to four stars if these work well in practice. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Jill | 3/29/2011

    " Good book, good ideas. I ought to reread it since it has a lot of good ideas on how to have difficult convesations and to have the effectively. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Terri | 3/29/2011

    " Communication is the key to any kind of success. I found this book insightful and helpful. I would definitely recommend it for both personal and professional relationships. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Ed | 3/8/2011

    " Very education in the sense that most people involved in important conversations always forget the most important thing... what is my goal. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Funfairiegirl | 2/23/2011

    " I have both the book and the audio companion. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Sara | 2/23/2011

    " Repetitive and truly unhelpful at times - what little good content this book had was well overshadowed by the terrible examples and redundant strategies, steps, approaches...yuck. "

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About the Author

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, a state-of-the-art innovative training company that has taught more than two million people. VitalSmarts has consulted with more than three hundred of the Fortune 500 companies.

About the Narrator

Kate Fleming (a.k.a. Anna Fields) (1965–2006), winner of more than a dozen Earphones Awards and the prestigious Audie Award in 2004, was one of the most respected narrators in the industry. Trained at the Actors Theatre of Louisville, she was also a director, producer, and technician at her own studio, Cedar House Audio.