Volume 2: More Training emphasizes how to identify and solve conflicts. The
basic plan continues from Conflict
Resolution, Volume 1’s how-to work, to see if you can conclude by saying, “Let
it be as you say,” in order to build a bridge to the other side.
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About Deaver Brown
Deaver Brown is an author and entrepreneur. He is a graduate of Harvard Business School, and his books include Crucial Conversations, Presidential Wisdom, George Washington: Farewell Address, and numerous others.